Delivery & Shipping Policy

This policy explains how Pickme delivers your orders, the fees involved, expected timing, and what happens if a delivery cannot be completed. By placing an order you agree to the terms below.

1. Service area

We deliver within our currently supported zones. Coverage is shown at checkout based on the delivery address you select. If your address is outside our zones, the order cannot be placed for delivery.

2. Delivery fees

• A flat delivery fee is added to every order and shown at checkout before payment.
• Free delivery may apply automatically when your subtotal reaches the threshold shown in your cart.
• Promotional or voucher-based delivery discounts will appear in the order summary.

3. Delivery times

• Orders are typically delivered the same day during operating hours.
• Estimated delivery windows are displayed at checkout and on the order tracking screen.
• Times may be longer during peak demand, public holidays, or adverse weather.

4. Tracking your order

Once your order is confirmed you can follow its progress from the My orders page, from pending to processing, shipped, and delivered. You will also receive notifications at each major stage.

5. Address accuracy

Please make sure your delivery address, building details, and phone number are correct before placing the order. If our rider cannot reach you because of an incorrect address or unanswered phone, the order may be returned to the warehouse and re-delivery fees may apply.

6. Missed or failed deliveries

• If no one is available to receive the order, our rider will attempt to contact you.
• If we still cannot reach you, the order is returned. We will contact you to reschedule.
• Repeated failed deliveries may result in cancellation of the order.

7. Fresh and chilled items

Fresh produce, chilled, and frozen items are packed to maintain temperature for the duration of the trip. On arrival, please inspect them right away and report any issues within 24 hours so we can resolve them quickly.

8. Damaged, missing, or incorrect items

If anything arrives damaged, missing, or different from what you ordered, contact us within 24 hours from the Contact page and we will arrange a replacement.

9. Contact

For any delivery-related question, reach our team from the Contact page.