This Privacy Policy describes how Pickme ("Pickme", "we", "our", or "us") collects, uses, stores, and shares information when you use the Pickme mobile application and website (collectively, the "Service"). By using the Service you agree to this policy.
1. Information we collect
Information you provide
- Account details: name, email address, phone number, password (stored hashed).
- Delivery details: shipping address, optional delivery notes, optional location coordinates chosen via the map picker.
- Orders: items ordered, quantities, prices, voucher codes applied, order status, feedback and ratings you submit.
- Support messages you send us via email, phone, WhatsApp, or in-app.
Information collected automatically
- Device information: device type, operating system, app version, push-notification token.
- Usage information: pages viewed, interactions, crash reports, approximate IP-based location.
- Cookies and similar technologies on the website for session management and preferences.
Payments
Card payments are processed by Paymob. Card numbers and security codes are entered directly with Paymob and are never stored on Pickme servers. We receive only a transaction status and reference.
2. How we use information
- To process orders, arrange delivery, and send order updates.
- To provide customer support and respond to your requests.
- To operate loyalty points, vouchers, referrals, and partner offers you choose to use.
- To personalize product suggestions and improve the Service.
- To detect and prevent fraud, abuse, and technical issues.
- To comply with legal obligations (for example, tax records).
3. How we share information
We share information only where necessary to run the Service:
- Delivery partners — the delivery personnel assigned to your order receive your name, phone number, address, and coordinates needed to complete the delivery.
- Payment processor — Paymob receives billing details necessary to complete a card transaction.
- Service providers — hosting, database, email/SMS/OTP providers, analytics, and crash reporting tools operating under data-processing agreements.
- Legal and safety — when required by law, court order, or to protect our rights and the safety of users.
We do not sell your personal data.
4. Data retention
We retain account and order data for as long as your account is active and for a reasonable period afterwards for legal, accounting, and fraud-prevention purposes. You can request deletion of your account at any time (see section 7).
5. Permissions on the mobile app
- Location — only when you pick your delivery address on the map. We do not track your location in the background.
- Notifications — used to send you order status updates, delivery progress, and optional promotional messages. You can disable these in your device settings at any time.
- Camera / Photos — only when you attach images to a custom product request.
6. Security
We protect your information using industry-standard measures: TLS/HTTPS in transit, hashed passwords (bcrypt), encrypted databases at rest, server-side verification of third-party tokens, and limited access controls for team members. No system is 100% secure; if a breach affects you we will notify you promptly.
7. Your rights
- Access a copy of your personal data.
- Correct inaccurate data (editable directly in the Account page).
- Delete your account and associated personal data.
- Withdraw consent for marketing communications.
- Object to or restrict certain types of processing.
To exercise any of these rights, email support@pickme.app from the email address associated with your account. We will respond within 30 days.
8. Children
Pickme is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us and we will delete it.
9. International transfers
Your data may be processed on servers operated by our providers outside your country. We ensure appropriate safeguards are in place when data is transferred internationally.
10. Changes to this policy
We may update this Privacy Policy. Material changes will be notified via the app or by email. The "Last updated" date at the top reflects the latest revision.
11. Contact
If you have any questions about this Privacy Policy or our data practices, reach us at support@pickme.app or from the Contact page.
